Refund policy

Due to the nature of our food products and hygiene requirements, HapNuts products are non-returnable.

We do not offer refunds for change of mind, personal preference, ordering by mistake, or dissatisfaction based solely on taste or preference.

If your order arrives damaged, defective, or affected during transit, please contact us within 7 days of delivery with your Order ID and clear photos/videos of the product and packaging.

After verification, eligible cases may qualify for an exchange in accordance with our 7-Day Exchange Policy.

For any order-related concern, please contact our customer support team.